Help and questions
🌸 Help & Questions – Buy Lunexa
We’re here to make your shopping experience smooth and enjoyable 💖
Find answers to the most common questions below.
💬 How can I contact you?
You can reach us anytime on:
- WhatsApp: +91 93056 58001
- Instagram: @buy_lunexa
We usually reply within a few hours (10 AM – 8 PM).
🛍️ Do you take custom orders?
Yes! ✨
We specialize in customized jewelry and personalized gift hampers.
Just message us on WhatsApp or Instagram with your idea, and we’ll bring it to life.
🚚 What are your delivery timelines?
- Orders are usually processed within 1–3 days
- Delivery takes around 3–7 working days depending on your location
Custom orders may take a little longer.
💳 What payment methods do you accept?
We accept:
- UPI
- Debit/Credit Cards
- Other secure payment options available at checkout
🎁 Can I send orders as gifts?
Of course! 💝
Our products are perfect for gifting. You can also request:
- Custom notes
- Special packaging
🔄 Do you offer returns or exchanges?
Since our products are handmade and customized, we generally do not accept returns.
However, if you receive a damaged or incorrect item, please contact us within 24 hours and we’ll make it right.
📦 How can I track my order?
Once your order is shipped, you will receive tracking details via WhatsApp or email.
✨ Why might my product look slightly different?
All our products are handmade, so small variations make each piece unique and special 🌷
🤍 Still have a question?
We’re always happy to help!
Just drop us a message on WhatsApp or Instagram 💌